What's Your Genius' Website Feedback & EngagementReturn on Investment?
ROI typically ranges from 10x to 1000x depending on use case.
Product Genius tracks customer inquiries and highlights key information that might be missing from your website. At Revitalize MedSpa, Product Genius helped identify that customers were searching for specific peptides that weren’t listed. By providing alternative products or solutions, Revitalize MedSpa captured leads that would have otherwise been lost, transforming potential bounce rates into valuable customer interactions.
Revitalize MedSpa’s Product Genius, Emma, ensures that if a customer searches for a product that isn’t available, the conversation doesn’t end there. For example, when a potential customer inquired about a specific peptide, Emma suggested alternative products and provided a direct link to more information. This personalized guidance led to a 15% increase in inquiries for alternative services, reducing website bounce rates and increasing conversions.
One of the primary goals at Revitalize MedSpa is to convert website visitors into scheduled consultations or treatments. Product Genius proactively provides customers with booking links at the right moments in their inquiry process, reducing friction. With Product Genius embedded on the site, Revitalize MedSpa saw a 20% increase in bookings, as customers were seamlessly guided from inquiry to action.
Product Genius provides real-time feedback on the questions and concerns customers raise during their website visits. Revitalize MedSpa now receives insights on what treatments or information customers are most curious about, allowing them to adjust website content and improve service offerings. This has helped them stay agile and responsive, increasing customer engagement by 25% as more customers find what they need.
Product Genius doesn’t just answer questions—it captures key customer information for future follow-ups. At Revitalize MedSpa, when a customer inquired about a product, Genius Emma collected their contact details and entered them into a promotional campaign. This strategy has helped Revitalize MedSpa build a stronger customer database and increase repeat business by 18%, as personalized follow-ups keep customers engaged long after their initial inquiry.
Use Case Example – Website Feedback & Engagement
Revitalize MedSpa & Peptide Clinic is a luxury medspa
BUSINESS OVERVIEW:
Revitalize MedSpa & Peptide Clinic is a luxury medspa offering a range of advanced aesthetic and wellness treatments. Led by Dr. Emily Carter, the clinic combines cutting-edge medical technology with a holistic approach to beauty and health. Services include peptide therapy, Botox and dermal fillers, laser skin resurfacing, IV therapy, and body contouring. The spa emphasizes personalized care, innovative treatments, and a serene, upscale environment to help clients achieve their beauty and wellness goals.
OWNER PROBLEM:
As the owner of a MedSpa specializing in peptide treatments, I know that our potential clients almost always review our website before deciding to call or book an evaluation. It’s essential that we provide them with all the information they need to make informed decisions. If we don’t have the exact product they’re searching for, but have something that meets their needs, it’s crucial that we can guide them to those alternatives. Before Genius, I couldn’t have those conversations, and all Google could tell me was that they ‘bounced’ from the page—or even why they were asking in the first place. I also want to understand what our clients are looking for, the questions they’re asking, and identify any gaps in the information we’re providing that might be preventing them from making a decision.
Digital Employee:
Emma
Personality:
Welcoming, calming, reassuring, professional yet warm, friendly, and informative
SOLUTION – Embed Product Genius
BUSINESS OBJECTIVES:
- Never give medical advice; only point to information available on the website or uploaded documents
- Never make up medical information; only reference available website content
- Encourage customers to book appointments by sharing the booking link
- Share phone number and email for further assistance if unable to answer questions
- If not related to the business, say boss wants her focused on business
- Don’t offer any offers to improve
RESULT:
My AI Genius has completely transformed how we engage with our customers. It instantly steps in to recommend alternative options available on my website and captures their contact information for future updates and promotions. It doesn’t stop there—my Genius also alerts me to critical insights, such as what customers are asking about that we’re not yet addressing on our website. I can even ask it directly, ‘What are customers searching for that we’re not offering? In addition, I receive the Genius Pulse Report daily, weekly, or monthly, which analyzes all of my customer interactions and highlights key trends I should focus on.
"Product Genius has streamlined our entire feedback process, allowing us to focus on what truly matters—delivering products that meet our customers’ needs and drive our business forward."
Have a conversation with Emma live
Try QR Code in your store, Text on your phone or Embed on your website
Genius Interaction Example
SCENARIO:
A potential customer is interested in a specific peptide that isn’t available and wants to know about alternatives.
FUNCTIONALITY:
Addressing customer inquiries about specific peptides, providing alternative options, and capturing contact information for future updates and promotions.
“We’ve noticed that customers often explore our website thoroughly before reaching out. While we can see which pages they visit, we don’t know what specific information they’re looking for, what might be missing, or what could convince them to call or book. We want to provide them with the right information to help them make informed decisions about our treatments. My Genius lets me know what they are saying and just as importantly what’s missing from my website.”
Conversation with Genius
Mouse-over customer comment below to see your Genius in action
Customer:
"Do you have BPC-157? I've been looking all over the website but can't find any information about it."Emma (Genius):
"Thank you for your interest in BPC-157 and for exploring our website! If you don't mind me asking, why are you looking for BPC-157?"
Customer:
"Yes, a friend of mine told me it would help with some injuries from my training for an upcoming marathon."Emma (Genius):
"I appreciate you sharing that, marathon training can be quite demanding on the body! While we don't currently carry BPC-157, we do offer several similar peptides that might help with your training-related injuries. You can find more information about these alternatives at https://xyz.com/alternative-peptides. Would you like me to enter you into our $1000 Sweepstakes? "
Customer:
"Yes, that sounds good."Emma (Genius):
"Great! Can I get your name and email address for the raffle entry?"
Customer:
"Yes, it's Jeff Johnson, jeff@productgenius.guru"Emma (Genius):
"Thank you, Jeff. I've registered you for the raffle, and I'll make sure to let our leadership team know about your interest in BPC-157 for marathon training injuries. If you have any additional questions, please feel free to call our team at XXX-XXX-XXXX. We're here to help you prepare for your marathon safely and effectively. Is there anything else I can assist you with today?"
Genius drives customer satisfaction 24/7
Unlock real-time insights for your SaaS application. Product Genius is revolutionizing how businesses gather and act on customer feedback. Our AI-powered assistant works 24/7 to collect insights, analyze sentiment, and drive customer engagement - all without increasing your headcount.
Frequently Asked Questions (FAQ)
General Information
Product Genius is an AI-powered assistant that integrates into your digital platforms and physical locations. It gathers customer feedback, provides insights, and enhances customer engagement 24/7.
Product Genius uses advanced AI to interact with customers, collect their feedback, and provide actionable insights. It can be embedded into your website, app, or in-store experience, allowing seamless data gathering and analysis.
Product Genius helps improve customer satisfaction, gather real-time feedback, and provide insights into customer preferences. It acts as a customer support assistant, product strategist, growth manager, research assistant, and business analyst.
Product Genius engages customers through personalized, context-aware conversations. Unlike traditional chatbots, it understands nuances, asks relevant follow-up questions, and provides personalized responses, ensuring customers feel heard and valued.
While Product Genius does not directly integrate with internal systems like POS or other business-specific software, it operates seamlessly alongside your existing setups. This means Product Genius can start working right away without requiring additional integration work, allowing you to benefit from its features and insights immediately.
Product Genius is versatile and can be used by a wide range of businesses, including retail stores, software companies, restaurants, and more. It helps improve customer interactions, gather valuable feedback, and provide insights tailored to each industry.
A Digital Employee (powered by AI) is a digital helper that performs tasks like customer support, data collection, and analysis for your business. You can have as many Digital Employees as you need, and they work around the clock.
Product Genius engages customers through genuine, context-aware conversations. It can be customized to ask specific questions and offer incentives like entry into a $1000 raffle for providing feedback. Additionally, you can instruct your Genius to offer other incentives, such as discounts or special promotions, to further encourage meaningful customer interactions.
Product Genius can identify and respond to customer complaints or negative feedback. It provides real-time alerts and can help you address issues promptly, improving customer satisfaction and retention.
Product Genius offers more than just automated responses; it provides genuine, context-rich conversations. It is designed to listen and understand customer needs, offering a more personalized and engaging experience compared to standard AI tools.
Customization and Integration
Yes, you can easily customize Product Genius to match your brand's voice and style. You can adjust the questions it asks and the way it interacts with customers to ensure it aligns with your brand identity.
Setting up Product Genius is simple and takes just a few minutes. You provide basic information about your business, and Product Genius learns the rest. You can also customize its responses and functionality as needed.
Product Genius uses state-of-the-art security protocols to protect your data. All customer interactions and feedback are securely stored and handled according to industry standards.
Yes, Product Genius can interact with customers in multiple languages, making it suitable for businesses with a diverse customer base.
Pricing and Tokens
Product Genius Tokens are like special coins used to pay for the AI services provided by Product Genius. They standardize the costs across different AI models and simplify billing.
Each account receives 100,000 PGTs monthly, which is typically more than enough for most customer interactions.
Yes, your unused free tokens expire at the end of each month when you start fresh with a new set of 100,000 tokens. Any excess tokens you've purchased previously do not expire and will carry over from month to month
Product Genius Tokens (PGTs) are like digital coins used to pay for your genius services. Each account receives 100,000 PGTs per month. If you need more, additional tokens can be purchased for $10 per 25,000 tokens.And don’t worry! If you are getting close to your limit, we’ll let you know. And we’ll never cut you off if you run out, as long as your account is in good standing.
Product Genius costs $99 per month or $950 per year, which saves you 20%. Product Genius costs $99 per month or $950 per year, which saves you 20%. This fee includes 100,00 PGT's per month.
Yes, we offer a 30-day free trial so you can experience Product Genius's benefits without any commitment.
The Enterprise Plan is suited for large companies or businesses with specific needs. If you think you may require this, please contact us for more details.
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Genius Drives Customer Satisfaction 24/7
Unlock real-time insights for your software application, website and even retail locations without increasing headcount.