What's Your Genius' Software Product Insights Return on Investment?
ROI typically ranges from 10x to 1000x depending on use case.
Before implementing Product Genius, StreamlineHR’s product team had to manually gather and review feedback through time-consuming meetings and customer visits. Now, with Product Genius, real-time insights are captured automatically. StreamlineHR can now compare feedback on new releases with internal data and sales trends in a matter of minutes, improving decision-making and response times, while reducing the need for lengthy feedback meetings.
With Product Genius, StreamlineHR introduced a way to connect directly with customers who were actively using or interested in new features. For example, when the payroll processing module was updated, Product Genius identified early adopters who loved the new features, allowing the team to reach out, gain valuable insights, and promote those features more effectively. This led to a 25% increase in feature adoption, helping streamline operations for both the company and its customers.
When customers experienced challenges with recent updates to the platform, Product Genius was able to instantly respond with helpful guidance, reducing confusion and the need for customers to file support tickets. By providing real-time answers and escalating unresolved issues to the support team, StreamlineHR saw a 15% reduction in support tickets, allowing the customer service team to focus on more complex issues and providing a smoother customer experience.
With Product Genius, StreamlineHR can capture email addresses of customers actively engaged with specific modules, allowing for personalized follow-ups and communication. For example, when a customer provided feedback on the payroll module, Product Genius gathered their details and automatically enrolled them in targeted communications for upcoming updates and improvements. This personalized outreach helped improve customer satisfaction and increased engagement with StreamlineHR’s new tools.
By using Product Genius to gather real-time insights and feedback, StreamlineHR was able to accelerate its product improvement cycle. Issues that once took weeks to identify through traditional methods were flagged within hours. This quick feedback loop allowed the product team to implement fixes and improvements much faster, resulting in a 20% reduction in time-to-release for important updates.
Use Case Example – Software Product Insights
StreamlineHR is a comprehensive HR management software platform
BUSINESS OVERVIEW:
StreamlineHR is a comprehensive HR management software platform designed to simplify and optimize HR processes for businesses of all sizes. The company offers a suite of tools including employee records management, payroll processing, benefits administration, compliance tracking, performance review management, and advanced analytics. StreamlineHR aims to empower HR professionals with user-friendly, innovative solutions that streamline operations and support strategic decision-making.
OWNER PROBLEM:
As the Chief Product Officer at Streamline HR, managing product feedback was a constant challenge. Before we implemented Product Genius, I had to manually load feedback onto our product board, scan through customer complaints, and rely on my product team to have endless meetings—sometimes even traveling to customers—to gather insights. Even then, the data we collected was often incomplete or inaccurate, making it difficult to make informed decisions.
Digital Employee:
John
Personality:
Not explicitly defined, but likely professional, knowledgeable about HR software, and helpful
SOLUTION – Embed Product Genius
BUSINESS OBJECTIVES:
- Provide information about StreamlineHR’s features and services
- Encourage potential customers to sign up for a free trial or request a demo
- Assist with product selection and pricing inquiries
- Direct users to relevant resources like blog posts, eBooks, and templates
- Support existing customers by pointing them to the help center or support channels
- Share phone number and email for further assistance if unable to answer questions
- If not related to the business, say boss wants her focused on business
- Don’t offer any offers to improve
RESULT:
With Product Genius, all of that has changed. Now, I get real-time insights on recent releases and what our customers actually want. I can ask questions like, ‘How does my customer feedback for improvements compare to what my sales team is saying?’ or ‘How was the release last week?’ or even, ‘For the new import widget, what are the emails of customers who love it so I can talk to them?’ In addition, I could set to receive the Genius Pulse Report daily, weekly, or monthly, which analyzes all of my customer interactions and highlights key trends I should focus on.
"Product Genius has streamlined our entire feedback process, allowing us to focus on what truly matters—delivering products that meet our customers’ needs and drive our business forward."
Have a conversation with John live
Try QR Code in your store, Text on your phone or Embed on your website
Genius Interaction Example
SCENARIO:
Updates to the payroll processing module have complicated the user experience, requiring more steps than before.
“Since the latest update, the payroll processing module has become overly complicated. It used to take me just a few clicks to get everything done, but now there are too many steps involved.”
Conversation with Genius
Mouse-over customer comment below to see your Genius in action.
Customer:
"I'm finding the new payroll interface cumbersome. It's eating up a lot of my time."
John (Genius):
"I'm sorry to hear that the new interface isn't as streamlined as you'd like. Could you specify which part of the process is taking longer now?"
Customer:
"It's the part where I have to input employee hours and get approvals. It was quicker before."
John (Genius):
"Thank you for that detail. I'll ensure our product team looks into simplifying this. May I have your email or phone number to update you on our progress?"
Customer:
"Sure, my email is customer@abc.com."
John (Genius):
"Thank you. We'll keep you posted. Would you also like to be entered into our $1000 annual customer appreciation sweepstakes?"
Customer:
"No thanks, just looking forward to the updates."
John (Genius):
"Understood.
We'll focus on making those improvements."
Genius drives customer satisfaction 24/7
Unlock real-time insights for your SaaS application. Product Genius is revolutionizing how businesses gather and act on customer feedback. Our AI-powered assistant works 24/7 to collect insights, analyze sentiment, and drive customer engagement - all without increasing your headcount.
Frequently Asked Questions (FAQ)
General Information
Product Genius is an AI-powered assistant that integrates into your digital platforms and physical locations. It gathers customer feedback, provides insights, and enhances customer engagement 24/7.
Product Genius uses advanced AI to interact with customers, collect their feedback, and provide actionable insights. It can be embedded into your website, app, or in-store experience, allowing seamless data gathering and analysis.
Product Genius helps improve customer satisfaction, gather real-time feedback, and provide insights into customer preferences. It acts as a customer support assistant, product strategist, growth manager, research assistant, and business analyst.
Product Genius engages customers through personalized, context-aware conversations. Unlike traditional chatbots, it understands nuances, asks relevant follow-up questions, and provides personalized responses, ensuring customers feel heard and valued.
While Product Genius does not directly integrate with internal systems like POS or other business-specific software, it operates seamlessly alongside your existing setups. This means Product Genius can start working right away without requiring additional integration work, allowing you to benefit from its features and insights immediately.
Product Genius is versatile and can be used by a wide range of businesses, including retail stores, software companies, restaurants, and more. It helps improve customer interactions, gather valuable feedback, and provide insights tailored to each industry.
A Digital Employee (powered by AI) is a digital helper that performs tasks like customer support, data collection, and analysis for your business. You can have as many Digital Employees as you need, and they work around the clock.
Product Genius engages customers through genuine, context-aware conversations. It can be customized to ask specific questions and offer incentives like entry into a $1000 raffle for providing feedback. Additionally, you can instruct your Genius to offer other incentives, such as discounts or special promotions, to further encourage meaningful customer interactions.
Product Genius can identify and respond to customer complaints or negative feedback. It provides real-time alerts and can help you address issues promptly, improving customer satisfaction and retention.
Product Genius offers more than just automated responses; it provides genuine, context-rich conversations. It is designed to listen and understand customer needs, offering a more personalized and engaging experience compared to standard AI tools.
Customization and Integration
Yes, you can easily customize Product Genius to match your brand's voice and style. You can adjust the questions it asks and the way it interacts with customers to ensure it aligns with your brand identity.
Setting up Product Genius is simple and takes just a few minutes. You provide basic information about your business, and Product Genius learns the rest. You can also customize its responses and functionality as needed.
Product Genius uses state-of-the-art security protocols to protect your data. All customer interactions and feedback are securely stored and handled according to industry standards.
Yes, Product Genius can interact with customers in multiple languages, making it suitable for businesses with a diverse customer base.
Pricing and Tokens
Product Genius Tokens are like special coins used to pay for the AI services provided by Product Genius. They standardize the costs across different AI models and simplify billing.
Each account receives 100,000 PGTs monthly, which is typically more than enough for most customer interactions.
Yes, your unused free tokens expire at the end of each month when you start fresh with a new set of 100,000 tokens. Any excess tokens you've purchased previously do not expire and will carry over from month to month.
Product Genius Tokens (PGTs) are like digital coins used to pay for your genius services. Each account receives 100,000 PGTs per month. If you need more, additional tokens can be purchased for $10 per 25,000 tokens.And don’t worry! If you are getting close to your limit, we’ll let you know. And we’ll never cut you off if you run out, as long as your account is in good standing.
Product Genius costs $99 per month or $950 per year, which saves you 20%. This fee includes 100,00 PGT's per month.
Yes, we offer a 30-day free trial so you can experience Product Genius's benefits without any commitment.
The Enterprise Plan is suited for large companies or businesses with specific needs. If you think you may require this, please contact us for more details.
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Genius Drives Customer Satisfaction 24/7
Unlock real-time insights for your software application, website and even retail locations without increasing headcount.