What's Your Genius' In-Store Experience Return on Investment?
ROI typically ranges from 10x to 1000x depending on use case.
By deploying Product Genius through QR codes and SMS, Southern Cajun Charm was able to capture real-time feedback from customers during peak hours. This allowed management to make quick adjustments based on customer comments, such as improving service speed and addressing menu preferences on the spot. As a result, customer satisfaction increased by 20% in just the first month.
Product Genius analyzed customer conversations to identify recurring mentions of favorite dishes and potential improvements to the menu. Southern Cajun Charm quickly adjusted their menu, focusing on popular items and offering new variations based on customer preferences. This data-driven approach led to a 15% boost in orders for the most requested menu items, helping the restaurant better serve its guests.
Real-time feedback from diners highlighted operational bottlenecks that were slowing down service. Using Product Genius insights, Southern Cajun Charm’s management team was able to identify specific areas where staff performance could be optimized, such as order processing and food delivery times. These improvements led to a 10% reduction in wait times, enhancing the overall dining experience and improving staff efficiency.
Product Genius enabled Southern Cajun Charm to personalize customer follow-ups by analyzing feedback and identifying patterns. This allowed the restaurant to send targeted offers and promotions to diners, based on their dining preferences and feedback. By engaging customers with tailored communication, Southern Cajun Charm saw a 25% increase in repeat visits, contributing to more consistent foot traffic and customer loyalty.
Product Genius helped Southern Cajun Charm uncover customer preferences and patterns that informed the creation of a new, tailored loyalty program. By offering rewards that aligned with frequent customer behaviors, the restaurant saw a 30% increase in loyalty program sign-ups. This not only fostered customer retention but also encouraged higher average spending among returning customers.
In-Store Experience – Restaurant Example
Use Case Example: Southern Cajun Charm is an authentic Cajun restaurant
BUSINESS OVERVIEW: Southern Cajun Charm is an authentic Cajun restaurant in Hometown, Louisiana. Founded by Marie and James LeBlanc in 1985, it offers a warm, welcoming atmosphere and traditional Cajun dishes made with high-quality ingredients. The restaurant has expanded to include two sister locations: Cajun Delights and Gulf Coast Seafood. Southern Cajun Charm is known for its commitment to authentic flavors, hospitality, and community involvement.
OWNER PROBLEM:
As a restaurant owner, I need to know what’s working and what isn’t, whether it’s the dishes we add or remove from the menu, the quality of our service, or the cleanliness of our establishment. It’s crucial to understand how our decisions impact our customers’ experience. I also want to build a database of our loyal customers and find effective ways to improve our reputation, especially with those who may have had less-than-perfect experiences.
Digital Employee:
Sally
Personality:
Welcoming, warm, friendly, full of Southern charm Business
SOLUTION – Embed Product Genius
BUSINESS OBJECTIVES:
- Find out how we met their expectations and any areas to improve.
- If customer happy, share info on sister locations
- If customer is upset, get details along with name and number and tell them our manager will call them back.
- Share phone number and email for further assistance if you are unable to answer questions
- If not related to the business, say boss wants her focused on business
RESULT:
My AI Genius helps me do all this and more. It instantly alerts me to important insights and allows me to ask anything, like, ‘Tell me what I need to know about my business this week.’ In addition, I receive the Genius Pulse Report daily, weekly, or monthly, which analyzes all of my customer interactions and highlights key trends I should focus on. The report includes insight graphs, trends, and patterns, making it easier to visualize what’s working and what needs improvement. With Product Genius, I can confidently track what delights our customers, quickly identify areas for improvement, and continuously enhance our service with data-driven insights.
"Product Genius has streamlined our entire feedback process, allowing us to focus on what truly matters—delivering services that meet our customers’ needs and drive our business forward."
Try a live conversation with Sally the Genius Now
Try QR Code in your store, Text on your phone or Embed on your website
Genius Interaction Example
SCENARIO:
A regular customer is disappointed to find their favorite dish is no longer available and wants to express their concern.
FUNCTIONALITY:
Gathering customer feedback on removed menu items and capturing contact information for future updates and promotions.
The restaurant, known for its Southern Cajun charm decor, has removed a popular dish, “Crispy Cajun Catfish,” from their menu without realizing its impact on customers. The restaurant owner has named their AI assistant Sally and asked it to take on an “extreme Southern charm” in the way it talks to customers. As customers are leaving, they notice a QR code on the menu that says “How are we doing? Tell us and you could win $1000.”
Conversation with Genius
Mouse-over customer comment below to see your Genius in action
Customer:
"Hey there! I noticed the Crispy Cajun Catfish isn't on the menu anymore. Is there any chance it'll be coming back?"Sally (Genius):
"Well, butter my biscuit! You've got quite the eye there, sugar! We sure do appreciate when our loyal customers miss somethin' from our menu. I'm fixin' to pass this along to our management team faster than a hot knife through butter. Now, while I do that, would you be willin' to share your email or phone number? That way, we can keep you in the loop quicker than a hiccup and enter you into our $1000 quarterly customer appreciation sweepstakes! It's sweeter than tea on a hot summer day!"
Customer:
"Sure, that sounds great. Here's my email [customer@email.com] and phone number [987-654-3210]."Sally (Genius):
"Well, I'll be! You're just as kind as my granny after church on Sunday! Thank you kindly for sharin' that with me, darlin'. You're all set for the sweepstakes—no need to worry your pretty little head about it anymore. We'll be in touch faster than a crawdad in a frying pan, and I'll make sure our management hears about how much you're hankerin' for that Crispy Cajun Catfish. Is there anythin' else I can do for you today, sugar pie?"
Genius drives customer satisfaction 24/7
Unlock real-time insights for your business. Product Genius is revolutionizing how companies gather and act on customer feedback. Our AI-powered assistant works 24/7 to collect insights, analyze sentiment, and drive customer engagement - all without increasing your headcount.
Frequently Asked Questions (FAQ)
General Information
Product Genius is an AI-powered assistant that integrates into your digital platforms and physical locations. It gathers customer feedback, provides insights, and enhances customer engagement 24/7.
Product Genius uses advanced AI to interact with customers, collect their feedback, and provide actionable insights. It can be embedded into your website, app, or in-store experience, allowing seamless data gathering and analysis.
Product Genius helps improve customer satisfaction, gather real-time feedback, and provide insights into customer preferences. It acts as a customer support assistant, product strategist, growth manager, research assistant, and business analyst.
Product Genius engages customers through personalized, context-aware conversations. Unlike traditional chatbots, it understands nuances, asks relevant follow-up questions, and provides personalized responses, ensuring customers feel heard and valued.
While Product Genius does not directly integrate with internal systems like POS or other business-specific software, it operates seamlessly alongside your existing setups. This means Product Genius can start working right away without requiring additional integration work, allowing you to benefit from its features and insights immediately.
Product Genius is versatile and can be used by a wide range of businesses, including retail stores, software companies, restaurants, and more. It helps improve customer interactions, gather valuable feedback, and provide insights tailored to each industry.
A Digital Employee (powered by AI) is a digital helper that performs tasks like customer support, data collection, and analysis for your business. You can have as many Digital Employees as you need, and they work around the clock.
Product Genius engages customers through genuine, context-aware conversations. It can be customized to ask specific questions and offer incentives like entry into a $1000 raffle for providing feedback. Additionally, you can instruct your Genius to offer other incentives, such as discounts or special promotions, to further encourage meaningful customer interactions.
Product Genius can identify and respond to customer complaints or negative feedback. It provides real-time alerts and can help you address issues promptly, improving customer satisfaction and retention.
Product Genius offers more than just automated responses; it provides genuine, context-rich conversations. It is designed to listen and understand customer needs, offering a more personalized and engaging experience compared to standard AI tools.
Customization and Integration
Yes, you can easily customize Product Genius to match your brand's voice and style. You can adjust the questions it asks and the way it interacts with customers to ensure it aligns with your brand identity.
Setting up Product Genius is simple and takes just a few minutes. You provide basic information about your business, and Product Genius learns the rest. You can also customize its responses and functionality as needed.
Product Genius uses state-of-the-art security protocols to protect your data. All customer interactions and feedback are securely stored and handled according to industry standards.
Yes, Product Genius can interact with customers in multiple languages, making it suitable for businesses with a diverse customer base.
Pricing and Tokens
Product Genius Tokens are like special coins used to pay for the AI services provided by Product Genius. They standardize the costs across different AI models and simplify billing.
Each account receives 100,000 PGTs monthly, which is typically more than enough for most customer interactions.
Product Genius Tokens (PGTs) are like digital coins used to pay for your genius services. Each account receives 100,000 PGTs per month. If you need more, additional tokens can be purchased for $10 per 25,000 tokens.And don’t worry! If you are getting close to your limit, we’ll let you know. And we’ll never cut you off if you run out, as long as your account is in good standing.
If you exceed your monthly Token allotment, you can purchase additional Tokens. Extra Tokens cost $0.0004 each, and charges only apply once your usage exceeds $10.
Product Genius costs $99 per month or $950 per year, which saves you 20%. This fee includes 100,00 PGT's per month.
Yes, we offer a 30-day free trial so you can experience Product Genius's benefits without any commitment.
The Enterprise Plan is suited for large companies or businesses with specific needs. If you think you may require this, please contact us for more details.
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Genius Drives Customer Satisfaction 24/7
Unlock real-time insights for your software application, website and even retail locations without increasing headcount.